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Walgreens Boots Alliance Publishes 2017 Corporate Social Responsibility Report

05 January 2018
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Walgreens Boots Alliance today published its 2017 Corporate Social Responsibility (CSR) Report covering the company’s progress during the fiscal year ended 31 August 2017.

The report, which can be read in full here shows how the company is setting the pace on sustainability issues from health care and combatting climate change to promoting diversity and fostering inclusion.

Leveraging its scale and business values as well as the strong CSR heritage of its legacy companies, Walgreens Boots Alliance made significant strides during fiscal 2017, hitting important milestones and setting out new commitments within its 12 CSR goals. The company has also enhanced transparency regarding its impact on communities and the environment.

In the report Walgreens Boots Alliance, formed in 2014, presents comparable data for its operations across the world for the first time, using fiscal 2016 data as a baseline. The data show the results of the company’s efforts to reduce emissions and waste, further diversity and inclusion and contribute to groups that work on addressing health care and other pressing global issues.

“Corporate Social Responsibility sits at the heart of Walgreens Boots Alliance. Throughout 2017, we continued to demonstrate how we as a company embed our CSR values in everything we do,” said Ornella Barra, Walgreens Boots Alliance co-chief operating officer and chairman of the Corporate Social Responsibility Committee. “I am immensely proud of the positive impact our initiatives have on millions of lives around the world. By building on our successes and creating long-term collaborations with partner organizations, we aim for the biggest possible positive impact in our areas of focus. For us, this is quite simply the right thing to do.”

Through its CSR strategy and goals, Walgreens Boots Alliance continues to support the United Nation’s 17 Sustainable Development Goals (SDGs). Walgreens Boots Alliance is committed to aligning its activities to support all 17 of the SDGs, which include goals to end poverty, take action on climate change, improve access to health and education, build strong institutions and more.

“We are dedicated to CSR because we see it as driving a sustainable and profitable enterprise,” said Stefano Pessina, Walgreens Boots Alliance executive vice chairman and CEO. “As a health and wellbeing company, we operate in markets where ethical behavior is of utmost importance. We strive to be a responsible neighbor in the communities we serve, to protect the planet for the future, to do business with integrity and to treat our people and our customers with dignity and respect.”

Highlights from the 2017 CSR Report include:

  • Walgreens expanded programs to combat opioid abuse through medication disposal kiosks (more than 150 tons of unused medications have been collected and disposed of since 2016) and through work to make naloxone, a lifesaving opioid antidote, available without requiring a prescription at its pharmacies in 45 U.S. states.
  • Boots UK employees and customers have raised more than £15 million ($24 million) for Macmillan Cancer Support over eight years, and more than 2,200 Boots Macmillan Information Pharmacists have been trained to offer support to cancer patients and their loved ones.
  • Walgreens expanded its partnership with The Leukemia & Lymphoma Society, including training for pharmacists to help patients who are taking blood cancer medication.
  • Walgreens support of the Red Nose Day annual campaign raised more than $20 million with 10.6 million noses sold, which helps to provide nutritious meals, essential medicine, clean water and other vital aid and services to children in need in the U.S. and in other countries.
  • During fiscal 2017 Walgreens Boots Alliance decreased its total carbon footprint by 6.5 percent from the previous year, through energy efficiency programs and projects.
  • During fiscal 2017 Boots UK achieved its CO2 reduction target three years ahead of schedule, cutting emissions by 33 percent in Boots stores that were open in 2005.

Walgreens Boots Alliance will continue to report on its CSR achievements and progress on an annual basis. Additional information on the CSR report and the company is available at


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 30 November 2023