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New Study Reveals Who Uses Community Pharmacy for Flu Vaccinations

01 February 2016
Feature Healthcare

The Influenza (flu) vaccination can help to prevent ill health and reduce hospital admissions with research already showing that there is a need to protect an increasing number of at risk patients. These at risk patients include those who are under 65 years of age and suffer from other long term medical conditions, are long stay home care residents or healthcare professionals. Currently, those who are at risk are eligible for a free NHS vaccination, but not everyone who is eligible gets vaccinated. During the ‘flu vaccination campaign’ in England only around 52 percent of at risk patients were vaccinated, against a target of 75 percent during the 2014-2015 season.     

To further understand the profile of people who are accessing the flu vaccination services in community pharmacies, a new study by Boots UK and the University of Nottingham was undertaken and has revealed an interesting series of insights. The primary aim of the study was to gain knowledge of who was utilising the flu vaccination services within a large community pharmacy chain, and whether vaccination services provided by community pharmacies are addressing the health inequalities agenda.

Pharmacists were requested to ask patients who received a flu vaccine between October 2014 and March 2015 to complete a questionnaire. A sample of data was captured electronically on vaccine delivery levels across 1,201 pharmacies.  With over a quarter of million private flu vaccinations being successfully administered by community pharmacies in England and Wales, the study shows that Pharmacy flu vaccinations are highly accessed by patients from all socio demographic areas and are particularly common with carers , frontline healthcare workers and those of working age. The study also reveals that the timing of access shows that this is likely to be due to the convenience and accessibility of pharmacies.

Marc Donovan, Chief Pharmacist at Boots UK comments: “This latest research not only demonstrates that community pharmacy flu vaccination services complement those provided by GPs but also that there is a real opportunity for pharmacists to further support vaccination services, particularly in helping to protect those patients who are in at risk groups from infections. By vaccinating people in the community, reducing the incidence of flu and susceptibility to secondary bacterial chest infections, we are protecting a diminishing and valuable, antibiotic resource. We already know the local pharmacy offers the convenience and flexibility that carers, frontline healthcare workers, and those of working age require to suit their busy lifestyle and we are regularly visited by patients with long term conditions who come to us for their medicines, and so are always in a great place to remind them of the benefits of flu vaccinations”.

Professor Claire Anderson, School of Pharmacy at the University of Nottingham comments:   “There is a recognised need to continue to drive uptake flu vaccinations for patients in at risk and hard to reach groups, but achieving the level required is challenging and requires innovative thinking and new approaches.  Pharmacy provides an accessible and convenient place to have a flu vaccination. This latest research demonstrates a valuable role that pharmacy can play as part of an integrated healthcare system.”

Rob Darracott Chief Executive at Pharmacy Voice comments: “Community pharmacy now plays a vital role in supporting the flu vaccination programme. It is fantastic to see from this paper that so many at risk people are being helped by this service, particularly helping busy healthcare professionals and carers who appear to appreciate the convenience of extended hours and no appointment necessary that pharmacies such as Boots UK offer. 2015 was the first year that a nationally commissioned service for NHS flu vaccinations ran in community pharmacy which we believe will help a greater number of people in at risk groups be protected from an illness that causes suffering and fatalities every year.”  




Notes to Editors:

  • 1,741 patients from a total of 55 pharmacies completed the survey
  • NHS Flu vaccinations are currently available at a doctor’s surgery and commissioned community pharmacies
  • Patients are eligible for a free NHS flu vaccine if they are under the age of 65 and fall under one of the at risk categories. Of all the forms returned, 30.8% were for patients who were eligible for an NHS vaccine and of these, 25.6% paid privately (10.8% unknown, 63.6% accessed the NHS service). Data source; surveys including complete eligibility details (n=1,683) 
  • First commissioned nationally at community pharmacy for 2015/16 winter season
  • People who are not eligible for a free NHS flu vaccination can pay privately
  • In England 52% against a target of 75% were vaccinated in the winter season 2014-2015
  • Complete surveys were collected from 1,741 patients from 55 pharmacies conducting private and NHS vaccinations across three localities representing 18.9% of vaccinations that were carried out within these pharmacies. 

For further information please contact Claire Stuart on 0115 949 3345 or email             


About Boots UK

Boots UK (, the UK’s leading pharmacy-led health and beauty retailer, is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), the first global pharmacy-led, health and wellbeing enterprise.  With 2,510* stores in the UK, Boots UK is committed to providing exceptional customer and patient care, be the first choice for pharmacy and healthcare and offer innovative 'only at Boots' exclusive products such as the UK’s leading skincare brand No7, all delivered with the great value customers love. Created over 165 years ago, the Boots brand is still at the heart of the communities it serves.

*As at 31 August 2015 excluding equity method investments


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and around 1,900 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 31 May 2024