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Boots colleagues share their top tips to help customers shop safely as lockdown lifts today

02 December 2020
Feature Healthcare
  • Boots is preparing for potentially the busiest high street shopping week of the year as lockdown restrictions in England end today
  • Expecting to welcome thousands of post-lockdown Christmas shoppers,Boots extends opening hours in over 300 stores across the UK to help customers shop safely, offering more than 3,000 additional shopping hours to help customers find those perfect gifts

Despite Black Friday breaking records with almost four million customers visiting on one day, Bootsis expecting Christmas shoppers to flock to high streets and shopping centres once again to shop locally for their loved ones.

It is extending opening hours in over 300 stores across the UK, and more colleagues than usual will also be on hand to support customers to shop safely in all tiers this festive season.

Named one of the safest stores to visit on the high street1, Boots colleagues are sharing their top tips to help customers visit the high street with confidence:


  • “Make sure you have your face covering and hand sanitiser when out and about. It’s good practice to sanitise your hands between each shop you visit, and we have hand sanitising stations available at the majority of the entrances in our stores” Mitchell, Boots Customer Advisor
  • “Make sure you follow the one way systems, which will help you to socially distance from other shoppers” Tom, Boots Customer Advisor
  • “Preparation – have a look online before you come into store, Boots has a store/product checker so you can make sure that what you’re looking for is in stock. We have also launched an online gift guide this Christmas, so you can do most of your browsing from the comfort of home, planning ahead and writing a shopping list before heading into store” Daisy, No7 Advisor
  • “Ask for help – don’t be afraid to ask one of our store team for help, they’ll be able to help you quickly and safely find that perfect gift” Jessica, Boots Customer Advisor
  •  “At the weekend, shops will typically be busier, so where you can, try and shop outside of peak hours, early in the morning or later in the evening – many of our stores will have extended shopping hours so you can shop later in the run up to Christmas” Maria, Boots Customer Advisor
  • “Stay safe and well – make sure you are keeping yourself safe and well this year. Alongside washing your hands thoroughly and regularly throughout the day, and following social distancing measures, you can support a healthy immune system by taking a daily vitamin D supplement, having a healthy, balanced diet and making sure you’re getting enough sleep” Sammy, Boots Assistant Manager

Tracey Clements, Chief Operating Officer at Boots, commented; “With lockdown easing in some areas of the UK today, for many, this is the real start of Christmas. Our shops have been open throughout the pandemic, so our colleagues are experts in helping you to shop safely and with confidence.

“To ensure a safe shopping experience we are extending the opening hours in 301 of our stores in England and will increase staffing in key cities. In the next 23 days until Christmas Day, we will have over 3,000 more hours for our customers who want to shop for those perfect gifts.”

The top Christmas gifts predicted to fly of Boots shelves this year are fragrances, stocking fillers, home spas (for self-buyers) and smaller value gifts. With customers looking to thank those in their communities who have made a difference in their lives this year, Boots has a wide range of Christmas gifts under £10. It also expects there to be a significant rise in families stocking up on quizzes and games for their maximum of five days together.

Extra Christmas employees will also support picking from stores to support increased demand on

For details of your nearest pharmacy or store opening times visit


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 30 November 2023