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You can now access an online doctor with Boots

29 June 2021
News Healthcare

Almost 100 healthcare services now available online and in store

  • Advice and services for over 45 conditions now available with the most popular expected to be sexual health services, cystitis and hair loss
  • Prescriptions, treatment and advice can be accessed – with prescriptions available to pick up at your local Boots or delivered to your door
  • ‘Pay as you go’ service provides convenience for non-urgent healthcare conditions and could help to reduce wait times for traditional GPs
  • Boots Online Doctor is available via the Boots Health Hub on

Boots UK has launched Online Doctor services for 45 healthcare conditions – from skin conditions to sexual health and family planning, alongside weight loss support, diabetes testing and menopause treatments. The Boots Online Doctor services can provide quick access to advice and prescription-only medicine without having to see a GP, through online consultations that can take as little as five minutes to complete.*

The Boots Online Doctor services are available at’s Health Hub, the home of Boots’ wide ranging healthcare and pharmacy offers and services. With the addition of the Online Doctor services, Boots has almost doubled its range of healthcare and pharmacy services to almost 100.**

The latest offering from Boots provides convenience to people who would consider private services to access treatment for non-urgent healthcare conditions. It comes as patients become more accustomed to remote services and increasingly look online first for their healthcare needs following the pandemic. Over half (54 per cent) of GP appointments were conducted by telephone and video in March 2021.[1] Additionally, sales of healthcare products overall on have more than doubled (up 126 per cent) between 31 March 2020 and 31 March 2021.

Marc Donovan, Chief Pharmacist at Boots UK, said: “People are increasingly looking online to access healthcare at a time and place that suits them – a trend that has accelerated during the pandemic.

“Our expanding range of private digital healthcare services is integral to the work of our pharmacists in stores, who can dispense the medicines prescribed via our Online Doctor service as well as provide expert healthcare advice in person.

“We see a future where patients interact with us digitally and in person in a unique blend that suits their personal preferences. Our ambition at Boots is to become everyone’s first port of call for theirhealth – however and whenever they need us.

“We hope that by providing access to both NHS services and private healthcare on the high street or online, we can help to relieve pressure on our NHS.”

The Online Doctor services at Boots are very convenient to access. Customers simply visit and select the service they require. After registering, customers complete an online consultation by answering a series of questions – a process that can take between five to 10 minutes on average.

Patients will find out the outcome of their online consultation between two and 24 hours later depending on the service and, for services where medication is prescribed, they can collect their medicines from any Boots pharmacy in the UK on the same day,*** or get them delivered to their homes. They will also receive a video with follow up advice from the clinician authorising their treatment.

Patients will pay for each service as and when they need it on a pay as you go model, with prices starting from £15 inclusive of the prescription costs, with the opportunity to earn Boots Advantage Card points on purchases.

The UK’s leading health and beauty retailer will look to further expand the services available on its Health Hub in the coming months. It will continue to work with third party suppliers to do this and is looking at mental health as its next priority for service expansion. In the immediate future, Boots is expecting high demand for its Online Doctor services in sexual health and family planning services as well as cystitis, hair loss, erectile disfunction and weight loss.

Boots UK has launched Online Doctor services for 45 healthcare conditions

Boots UK has launched Online Doctor services for 45 healthcare conditions

Boots can collect their medicines from Boots pharmacies or at home

Boots can collect their medicines from Boots pharmacies or at home

*Consultations consist of an online questionnaire filled out by the patient that is reviewed by a clinician to assess suitability for prescription-only medicine. Charges for Online Doctor services apply.

**For healthcare and pharmacy services across Boots UK, Boots Hearingcare and Boots Opticians. Including NHS services delivered by Boots UK.

***Excluding Jersey, Guernsey and Northern Ireland. Subject to stock availability.

[1] RCGP, May 2021


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 30 November 2023