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WBA launches its annual ESG Report

09 March 2023
News CSR

Walgreens Boots Alliance has hosted its annual Environmental, Social and Governance (ESG) Report, celebrating the positive impact that it makes in thousands of communities around the world.

Boots is part of the Retail Pharmacy International Division of Walgreens Boots Alliance. Our business was founded with a strong sense of purpose and it has never been more important to our customers, our team members and society at large that we operate in a way that cares for the environment and makes a positive impact on the communities in which we operate.

Here are some of our recent ESG highlights at Boots, with more details in the full report:

  • We introduced 160 new drop-off points for our charity partner, The Hygiene Bank, in our stores. We now have over 500 points where customers can donate essential hygiene products. Together with our customers, we have donated over 27 tonnes of products to help more people affected by hygiene poverty
  • We donated over 39,000 care bags for refugees
  • Our pharmacy teams were about to support hundreds of vulnerable people through the Ask for ANI codeword scheme
  • Our team members have logged over 77,000 hours of volunteering for community causes
  • 29 Nottingham projects have received additional funding from the Boots Charitable Trust
  • Fundraised over £75k for Macmillan Cancer Support – taking our partnership lifetime total to £20m - helping thousands of people who are living with cancer
  • Our Recycle at Boots scheme continues to go from strength to strength, with customers recycling 34.6 tonnes of their hard to recycle health and beauty products, which otherwise would have ended up in landfill
  • Completed our commitment to completely remove any wet wipes containing plastic fibres from our stores and
  • Raised over £629,000 for our charity partner, the Prince’s Trust, to help more young people to get the support needed to stabilise their lives, help to develop their confidence and gain core skills needed to thrive.


The WBA ESG report covers highlights from Boots alongside other businesses within Walgreens Boots Alliance on its health-centred Environmental, Social and Governance (ESG) strategy, made up of four key pillars: Healthy Community, Healthy Planet, Healthy and Inclusive Workplace and Sustainable Marketplace.

To mark its launch, WBA hosted a virtual event featuring thought-provoking discussions on critical ESG themes and topics with speakers from across the business, including Roz Brewer, CEO, Walgreens Boots Alliance, Amy Brachio, Global Deputy Vice Chair, Sustainability, EY, Kris Licht, President, Health and Global Chief Customer Officer, Reckitt and Joe Riddle, Director, Neurodiversity in the workplace.

 Download the full ESG Report at or watch the event highlights here.  




What’s new at Boots? Find out the latest updates from the UK’s largest pharmacy-led health and beauty chain – from new products and services to important business developments.



Take a closer look at our team members and the work they do, learn more about our corporate social responsibility initiatives and see how we work behind the scenes.


Boots is the UK’s leading health and beauty retailer with over 52,000 team members and around 1,900 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 31 May 2024