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Boots with you for life: Our Impact Report 2021/22

22 April 2022
News Brand

We have launched our first Impact Report for 2021/22 highlighting the work we have been doing over the past 12 months across our key ESG (Environmental, Social and Governance) focus areas of sustainability: Caring for healthier communities, progressing our sustainable 'Bootprint' and empowering people and promoting diversity. 

The Impact Report outlines the details of all of Boots' ESG objectives, goals and projects and shares the stories of everything we've been doing, from supporting people living with cancer to eliminating plastic waste. The report also shares the details of the work we are doing with our incredible charity partners, Macmillan Cancer Support, The Prince's Trust and The Hygiene Bank, and the meaningful work we do together to support communities for life. 

To introduce the report, we spoke to Lucy Reynolds, Vice President and Director of Communications, CSR and Sustainability at Boots, who said: "It has never been more important to our customers, our team members and society at large that we operate in a way that cares for the environment and makes a positive impact on the communities in which we operate. 

"This means finding ways to make our Bootprint as light as possible; looking after our communities; and empowering our staff and customers to make a difference. 

"At Boots, we have a rich legacy of operating responsibly because we recognise it is the right thing to do. Whether that be through reducing our CO2 emissions or plastic usage, increasing our use of renewable electricity, or the diversion of waste from landfill.

"Our partnerships with The Hygiene Bank, Macmillan Cancer Support and The Prince’s Trust help improve access to healthcare advice, essentials and also create opportunities for people around us. We have made significant progress over the last 12 months and are extremely proud of the work detailed here in Boots first Impact Report, achieved as a result of the hard work of our teams and customers. 

"Thank you to everyone who works hard every day to make a difference."

For more information on WBA ESG governance and impact reporting, please see here (Corporate Social Responsibility | Walgreens Boots Alliance)




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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 30 November 2023