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Boots UK opens cutting-edge security facility at Nottingham headquarters

22 June 2021
News Brand
  • Boots UK’s new CCTV Monitoring Centre represents a significant investment in the safety and security of its team members working in stores

  • Boots has also expanded its Safer Cities Initiative from Birmingham to Rotherham and Sheffield   

Boots UK has opened a new CCTV Monitoring Centre at its headquarters in Beeston, Nottingham as part of its commitment to keeping its team members safe in its stores.  

The facility comprises 18 screens along an 11-metre wall that can display live CCTV feeds from over 1,000 Boots stores across the UK, with more stores to be added in the coming monthsA team of 20 security specialists at Boots monitor the feeds and respond to incidents in real time, working in partnership with team members at stores and local police authorities.  

The Boots CCTV Monitoring Centre was officially opened by Seb James, Managing Director at Boots UK and ROI. He was joined by Katy Bourne OBE, Police & Crime Commissioner (PCC) for Sussex and National Lead for Retail Crime and Police Technology and Digitalisation at the Association of Police & Crime Commissioners. 

Seb James said: “Our new CCTV Monitoring Centre allows us to provide real time care and support to our team membersAt Boots we have been very active in working with others in the retail industry as well as local authorities and police forces to tackle retail the rise in violence and abuse towards retail workers. Our team members have the right to work in a safe and respectful environment.” 

Katy Bourne OBE said: “I feel very honoured to be invited by Boots to officially open the CCTV Monitoring Centre in Nottingham today. Since I first became the national Business Crime Lead for PCCs, I have been very impressed by Boots’ commitment to its staff, recognising that shopworkers have been on the front line right through the pandemic. Despite providing an essential service and lifeline for millions of customers, they have suffered the stress of persistent shoplifters as well as verbal and physical abuse. 

Kit Malthouse, Member of Parliament for North West Hampshire and Policing Minister, said of the opening: “I want to congratulate and commend Boots for investing in their new state of the art security centre as part of  their commitment to make their stores safer for their colleagues and customers. 

As well as the launching a new CCTV Monitoring Centre, Boots is also expanding its Safer City initiative to Sheffield and Rotherham, following a successful trial in Birmingham. This initiative involves close collaboration with local authorities, police forces and other retailers. It also includes the provision of specialist training to team members and upgraded technology in stores – from linking CCTV feeds to the Boots CCTV Monitoring Centre to digital reporting tools 

Boots CCTV Monitoring Centre features 18 screens along an 11-metre wall that can display live CCTV feeds from over 1,000 Boots stores across the UK

Seb James, Katy Bourne OBE and Boots team members officially open the CCTV Monitoring Centre


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Boots is the UK’s leading health and beauty retailer. Its mission is to be the first choice for pharmacy, health and beauty caring for people, customers and communities everywhere.

With around 52,000 team members and 2,200 stores, ranging from local community pharmacies to large destination health and beauty stores, Boots serves its customer and patients’ wellbeing for life.

Boots is the UK’s number one beauty destination and largest pharmacy chain, dispensing medicines and providing essential healthcare services. It offers an unrivalled depth and breadth of product offering including its innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin. For over 170 years, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail. More company information is available on


*Figures accurate as of 31 May 2023