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Boots UK opens cutting-edge security facility at Nottingham headquarters

22 June 2021
News Brand
  • Boots UK’s new CCTV Monitoring Centre represents a significant investment in the safety and security of its team members working in stores

  • Boots has also expanded its Safer Cities Initiative from Birmingham to Rotherham and Sheffield   

Boots UK has opened a new CCTV Monitoring Centre at its headquarters in Beeston, Nottingham as part of its commitment to keeping its team members safe in its stores.  

The facility comprises 18 screens along an 11-metre wall that can display live CCTV feeds from over 1,000 Boots stores across the UK, with more stores to be added in the coming monthsA team of 20 security specialists at Boots monitor the feeds and respond to incidents in real time, working in partnership with team members at stores and local police authorities.  

The Boots CCTV Monitoring Centre was officially opened by Seb James, Managing Director at Boots UK and ROI. He was joined by Katy Bourne OBE, Police & Crime Commissioner (PCC) for Sussex and National Lead for Retail Crime and Police Technology and Digitalisation at the Association of Police & Crime Commissioners. 

Seb James said: “Our new CCTV Monitoring Centre allows us to provide real time care and support to our team membersAt Boots we have been very active in working with others in the retail industry as well as local authorities and police forces to tackle retail the rise in violence and abuse towards retail workers. Our team members have the right to work in a safe and respectful environment.” 

Katy Bourne OBE said: “I feel very honoured to be invited by Boots to officially open the CCTV Monitoring Centre in Nottingham today. Since I first became the national Business Crime Lead for PCCs, I have been very impressed by Boots’ commitment to its staff, recognising that shopworkers have been on the front line right through the pandemic. Despite providing an essential service and lifeline for millions of customers, they have suffered the stress of persistent shoplifters as well as verbal and physical abuse. 

Kit Malthouse, Member of Parliament for North West Hampshire and Policing Minister, said of the opening: “I want to congratulate and commend Boots for investing in their new state of the art security centre as part of  their commitment to make their stores safer for their colleagues and customers. 

As well as the launching a new CCTV Monitoring Centre, Boots is also expanding its Safer City initiative to Sheffield and Rotherham, following a successful trial in Birmingham. This initiative involves close collaboration with local authorities, police forces and other retailers. It also includes the provision of specialist training to team members and upgraded technology in stores – from linking CCTV feeds to the Boots CCTV Monitoring Centre to digital reporting tools 

Boots CCTV Monitoring Centre features 18 screens along an 11-metre wall that can display live CCTV feeds from over 1,000 Boots stores across the UK

Seb James, Katy Bourne OBE and Boots team members officially open the CCTV Monitoring Centre

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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With 2,336* stores and a team of around 52,000* colleagues, of which approximately 6,600* are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at

*As of Aug. 31, 2020