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Boots HR Director, Ben Horner, has been appointed retail ambassador for disability and access

29 July 2022
News Brand

The Cabinet Office Disability Unit has today named Boots HR Director, Ben Horner, its Disability and Access Ambassador for the retail sector.

In this voluntary role, Ben will be responsible for leading the way among retail business leaders to drive improvements to the accessibility and quality of services and facilities for disabled people, both as consumers and as employees. 

Ben will be one of the 20 Disability and Access Ambassadors representing a range of private sector and other industries, who will also work together as a group to galvanise and encourage accessibility.

The Disability and Access Ambassadors are appointed by the Minister for Disabled People, Chloe Smith MP.

At Boots and No7 Beauty Company, Ben has been responsible for introducing several initiatives to support disabled team members, including new workplace adjustment processes and support passports, and he championed the company’s 2021 Health and Beauty Sector Partnership with Purple Tuesday.

In 2022, Boots also became the first retailer in the UK to introduce the Recite Me accessibility toolbar on its website,, allowing customers to create a customisable and inclusive shopping experience. Boots has also championed the Hidden Disabilities Sunflower Scheme and the Alzheimer’s Society’s Dementia Friends programme supporting customers with non-visible disabilities.

Ben commented: “I am very proud to have been appointed as Disability and Access Ambassador for the retail sector – a role that I personally feel very passionately about. The retail sector has been making great progress in improving accessibility both for its customers and in supporting more inclusivity among the workforce. I feel honoured to have been asked to play a wider role to improve awareness and support continued progress for people with disabilities.”


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and around 1,900 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 31 May 2024