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Boots delivers strong pandemic bounce back as successful transformation continues

31 March 2022
News Brand
  • Boots UK comparable Q2 retail sales up 22% with market share gains across all categories, led by Beauty
  • sales up 60% versus pre-Covid levels (Q2 2020), now representing more than 15% of Boots UK retail sales
  • Store footfall increased 52% versus prior year quarter, with basket size now up 15% versus pre-Covid
  • Boots continues to deliver on its three key transformation areas: beauty, healthcare and digital

Boots has delivered a strong performance for the second quarter ended 28 February 2022, with sustained retail and pharmacy sales growth and continued market share gains in all categories. Through the successful execution of its transformation plan – with a key focus on beauty, healthcare and digital – Boots further strengthened its position as the UK’s leading health and beauty retailer.

Q2 financial and operational highlights[i]:

  • Boots UK total sales grew 15.2%, despite trading headwinds from the Omicron variant
  • Boots UK comparable retail sales increased 22% with market share gains across all categories, led by Beauty
  • continued to perform well with Q2 digital sales up 60% versus pre-Covid levels
    • sales now account for more than 15% of Boots UK total retail sales (from pre-Covid levels of 9%) with an increasing proportion coming from the Boots UK mobile app
  • Boots UK comparable pharmacy sales increased 3.6%, reflecting stronger demand for pharmacy services
    • Sales from pharmacy services grew almost 75% year on year, benefitting from Boots UK’s new online healthcare services, flu vaccinations and Covid-19 testing
  • Increased footfall across Boots UK stores, up approximately 52% versus prior year quarter
  • Continued strength in store basket size, up 15% versus pre-Covid levels
  • Strategic review of the Boots business is in progress, in line with WBA’s renewed priorities and strategic direction, including greater focus on U.S. healthcare

 Sebastian James, Managing Director of Boots UK & ROI, commented:

“Boots continues to bounce back strongly from the pandemic and delivered another solid performance this quarter, with sustained retail and pharmacy sales growth and market share gains across all categories.

Our strategic focus continues to be on transforming our beauty, healthcare and digital offerings and this quarter we made excellent progress – with strong take-up of our new and existing healthcare services while maintaining our leading position in the growing beauty category.

Looking ahead, Boots is uniquely positioned to capture further growth through the combination of our broad and rejuvenated store portfolio and increasingly powerful online presence. It is a very exciting time for the business, and we are confident that as the UK’s leading health and beauty retailer, we are ideally placed to seize the opportunities presented by the growing healthcare and beauty markets.”

Additional operational highlights:

  • Beauty: Boots is the number one beauty destination in the UK, with a market share now above 40% for both premium make up and premium skin care as the overall beauty market continues to grow
    • Boots has placed additional focus on self-selection (affordable) Beauty this quarter, enhancing the range of its offering with the launch of Revolution and the relaunch of iconic beauty favourite 17 – offering 170 vegan, high-performing products for £5 or under
    • 66 beauty brands were launched by Boots in the past two years – with nine of the ten most wanted brands now available at Boots
    • Boots now offers over 500 beauty brands in-store and online including MAC, NARS, Anastasia Beverly Hills, Fenty Beauty and Kylie Cosmetics
    • Beauty accounts for 50% of sales on
  • Healthcare: Boots is the UK’s largest pharmacy chain, and one of the most trusted and respected brands in the country[ii]
    • It now offers over 100 healthcare services, both online and in store, covering anything from acne treatment to period pain relief
    • This quarter, Boots launched on-demand mental health services, including Boots Online Doctor Depression & Anxiety Treatment, and additional support via Support Room; Livi Talking Therapies’ How are Things? Mood & Symptom Checker
    • Boots continues its successful flu vaccination programme. During the season, Boots increased the number of vaccines administered by more than double on the previous year, making it its biggest season to date.
  • The UK’s number one health and beauty website
    • Over 37 million monthly sessions on, up 40% versus pre-pandemic data
    • Next day click-and-collect is available at over 1,600 Boots stores
    • Weekly Boots app users have increased more than threefold since 2018
    • Since December has operated plastic-free deliveries
  • Covid-19 support: Boots continues to play a fundamental role supporting the NHS and local communities throughout the Covid-19 pandemic 
    • Boots operates Covid-19 vaccination hubs in over 80 pharmacies across the UK and Ireland
    • Since January 2021, Boots has supported the NHS by delivering 1.6 million vaccinations


[i] Comparisons are versus the year-ago quarter unless otherwise stated

[ii] Source: OC&C Retail Proposition Index, OC&C analysis


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and around 1,900 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 31 May 2024