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Update on customer orders

09 December 2020
Feature Healthcare

Royal Mail is currently experiencing an issue at one of its distribution centres, which is affecting the delivery of some orders from Royal Mail is experiencing unprecedented demand and has reassured us that it is processing these orders as quickly as possible.

We expect these orders to have been processed later this week and delivered over the weekend.

We know that many of you are trying to get in touch with us about your orders and our Customer Care team are working through your messages as quickly as possible. We have an automated chat service available on should you need it. 

Here are some of your frequently asked questions that we hope might help in the meantime:


I’m not able to track my parcel

We understand that there is an issue in the Royal Mail delivery depot where some parcels haven’t been scanned yet. If you haven’t received a tracking message yet, it is likely that your order is one of them. We have been reassured by Royal Mail that it is urgently rectifying the situation and all parcels will be scanned as soon as possible. You should receive a confirmation text later on this week so you can track your parcel.


I’ve had a message about my parcel, but it hasn’t been delivered yet

Please be assured that we are working with Royal Mail closely on this to make sure that your order is delivered as quickly as possible. Please check the tracking on the courier tracking site using the tracking number provided.


I can’t wait until the weekend for my delivery

Whilst we are extremely busy, please contact our customer care team via 0345 070 8090 and we will do our very best to help you.



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Boots is the UK’s leading health and beauty retailer. Its mission is to be the first choice for pharmacy, health and beauty caring for people, customers and communities everywhere.

With around 52,000 team members and over 2,200 stores, ranging from local community pharmacies to large destination health and beauty stores, Boots serves its customer and patients’ wellbeing for life.

Boots is the UK’s number one beauty destination and largest pharmacy chain, dispensing medicines and providing essential healthcare services. It offers an unrivalled depth and breadth of product offering including its innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin. For over 170 years, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail. More company information is available on


*Figures as of 28 February 2023