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Update on customer orders

09 December 2020
Feature Healthcare

Royal Mail is currently experiencing an issue at one of its distribution centres, which is affecting the delivery of some orders from Royal Mail is experiencing unprecedented demand and has reassured us that it is processing these orders as quickly as possible.

We expect these orders to have been processed later this week and delivered over the weekend.

We know that many of you are trying to get in touch with us about your orders and our Customer Care team are working through your messages as quickly as possible. We have an automated chat service available on should you need it. 

Here are some of your frequently asked questions that we hope might help in the meantime:


I’m not able to track my parcel

We understand that there is an issue in the Royal Mail delivery depot where some parcels haven’t been scanned yet. If you haven’t received a tracking message yet, it is likely that your order is one of them. We have been reassured by Royal Mail that it is urgently rectifying the situation and all parcels will be scanned as soon as possible. You should receive a confirmation text later on this week so you can track your parcel.


I’ve had a message about my parcel, but it hasn’t been delivered yet

Please be assured that we are working with Royal Mail closely on this to make sure that your order is delivered as quickly as possible. Please check the tracking on the courier tracking site using the tracking number provided.


I can’t wait until the weekend for my delivery

Whilst we are extremely busy, please contact our customer care team via 0345 070 8090 and we will do our very best to help you.



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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With over 2,200 stores and a team of around 51,000 colleagues, of which approximately 5,600 are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at