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COVID-19: Managing your prescriptions

15 April 2020
Feature Healthcare

Watch as Boots UK's Chief Pharmacist, Marc Donovan, and Director of Stores (Pharmacy), Anne Higgins, answer your questions on managing prescriptions during the Coronavirus (COVID-19) pandemic.


Getting your regular medication during self-isolation


Managing your prescription delivery service


Can someone collect my medication on my behalf?


Is prescription delivery free for the vulnerable?


How can I help vulnerable people with their prescriptions?


How is Boots supporting people living with cancer?


Does Boots UK have plans to start delivering non-repeat prescriptions?


Delivery exemptions


I'm not currently living at the address on my prescription. Is this an issue? 







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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.

Boots serves its customers and patients’ wellbeing for life. It is the leading provider of healthcare on the high street and the UK’s number one beauty destination.

Boots has an unrivalled depth and breadth of product offering, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP. For over 170 years, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail. More company information is available on

*Figures accurate as of 31 August 2023.