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COVID-19: An important message from James Arrow, Managing Director, Boots Opticians

23 March 2020
Feature Healthcare

Dear customers,

Today we have taken the difficult decision to temporarily close our Opticians and Hearingcare stores across the UK in order to protect the health and well-being of our customers and our team in these challenging times.

A small number of 'hub' opticians stores will remain open to care for those with essential or emergency eye care needs. You can view a list of these stores at from Tuesday 24th March.

What should I do next?

  • If you have a problem with your glasses or contact lenses that cannot wait or an eye sight problem that means you require emergency care, please contact our team on 0345 125 3768
  • If you currently have an appointment booked in with us, our store team will be in touch with you.
  • If you have a glasses order in progress, our store team will be in touch with you this week to arrange delivery. If you have any queries or concerns please contact our team on 0345 125 3768.

A huge thanks to our team who have worked tirelessly up until this point to keep services open with great care and community spirit.

We are constantly monitoring the situation, working with government guidance and the NHS, and we will open our doors again as soon as we can. We look forward to seeing you back with us when that time comes.

Take every care.

James Arrow 

Managing Director, Boots Opticians


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 30 November 2023