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COVID-19: An important message from James Arrow, Managing Director, Boots Opticians

23 March 2020
Feature Healthcare

Dear customers,

Today we have taken the difficult decision to temporarily close our Opticians and Hearingcare stores across the UK in order to protect the health and well-being of our customers and our team in these challenging times.

A small number of 'hub' opticians stores will remain open to care for those with essential or emergency eye care needs. You can view a list of these stores at from Tuesday 24th March.

What should I do next?

  • If you have a problem with your glasses or contact lenses that cannot wait or an eye sight problem that means you require emergency care, please contact our team on 0345 125 3768
  • If you currently have an appointment booked in with us, our store team will be in touch with you.
  • If you have a glasses order in progress, our store team will be in touch with you this week to arrange delivery. If you have any queries or concerns please contact our team on 0345 125 3768.

A huge thanks to our team who have worked tirelessly up until this point to keep services open with great care and community spirit.

We are constantly monitoring the situation, working with government guidance and the NHS, and we will open our doors again as soon as we can. We look forward to seeing you back with us when that time comes.

Take every care.

James Arrow 

Managing Director, Boots Opticians


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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With 2,336* stores and a team of around 52,000* colleagues, of which approximately 6,600* are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at

*As of Aug. 31, 2020