You are here: Home Newsroom Features Changes to Boots Opticians: what can you expect when you visit?

Changes to Boots Opticians: what can you expect when you visit?

05 August 2020
Feature Brand

With an increased focus on ensuring colleagues and customers feel comfortable and are safe when visiting Boots Opticians, there’s been a few changes to how services, such our routine eye care appointments, are being carried out.

What can you expect to be different?

In all of the practices, new enhanced safety measures have been introduced. This includes:

  • Limiting the number of customers who can be in stores at any one time to support safe social distancing
  • Increased levels of personal protective equipment (PPE) so Boots Opticians colleagues can provide care safely
  • Additional deep cleaning procedures, which will take place throughout the day
  • Hygiene stations for customers to use
  • Moving to cashless payments only to minimise contact (so please remember to bring a debit or credit card if it’s needed

By running practices with appointment only, it ensures that social distancing guidelines are followed and allows Optometrists to change their PPE and deep clean between every patient.


What’s new at Boots? Find out the latest updates from the UK’s largest pharmacy-led health and beauty chain – from new products and services to important business developments.



Read the views of our team members at Boots, who are experts in their field. Find out what they think about the most important issues of the day – from healthcare equality to sustainability.


Media Resources

A you are a journalist looking for information and resources about Boot? Visit our media resources hub to access images, reports, spokespeople and videos.


Boots is the UK’s leading health and beauty retailer with over 52,000 team members and around 1,900 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 31 May 2024