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Boots UK Response - 18 April 2016

18 April 2016
Feature Healthcare

“At Boots UK, delivering the highest level of customer and patient care is our priority and we take any reports of our pharmacists being put under undue pressure very seriously. We recognise and appreciate that the role of the pharmacist has changed dramatically in recent years and they are fulfilling an even bigger role in delivering frontline community healthcare. We have clear professional standards we adhere to and believe and trust in the professional judgement of our pharmacists.  If we find any issues of undue pressure from managers we always seek to rectify them and our continued focus is on ensuring our pharmacists are supported and equipped in their role to continue delivering the best care to patients and customers.

“The GPhC already conducts routine inspection visits in all our community pharmacies and we work closely with them to ensure that patients receive the best possible care and that pharmacists receive all the support they need. Since November 2013, when the GPhC launched its current inspection model, a total of 1,135 visits have been conducted across Boots pharmacies. Only one of our pharmacies was found to require improvement on measures relating to incentives or targets. In this instance, as with any that are brought to our attention, we took immediate action to address the issues raised.”


Boots UK Spokesperson, 18 April 2016


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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and around 1,900 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 31 May 2024