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Boots UK Response - 18 April 2016

18 April 2016
Feature Healthcare

“At Boots UK, delivering the highest level of customer and patient care is our priority and we take any reports of our pharmacists being put under undue pressure very seriously. We recognise and appreciate that the role of the pharmacist has changed dramatically in recent years and they are fulfilling an even bigger role in delivering frontline community healthcare. We have clear professional standards we adhere to and believe and trust in the professional judgement of our pharmacists.  If we find any issues of undue pressure from managers we always seek to rectify them and our continued focus is on ensuring our pharmacists are supported and equipped in their role to continue delivering the best care to patients and customers.

“The GPhC already conducts routine inspection visits in all our community pharmacies and we work closely with them to ensure that patients receive the best possible care and that pharmacists receive all the support they need. Since November 2013, when the GPhC launched its current inspection model, a total of 1,135 visits have been conducted across Boots pharmacies. Only one of our pharmacies was found to require improvement on measures relating to incentives or targets. In this instance, as with any that are brought to our attention, we took immediate action to address the issues raised.”


Boots UK Spokesperson, 18 April 2016


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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With over 2,200 stores and a team of around 51,000 colleagues, of which approximately 5,600 are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at