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Boots UK Pilots New In-Store Interpretation Service

06 August 2019
Feature Healthcare

Boots UK is piloting a new innovative, on-demand interpretation service for non-English speaking pharmacy patients to help make healthcare more accessible.

In England and Wales, there are an estimated 726,000* residents who cannot speak English easily and 138,000* unable to speak English at all.  

VOYCE is a patient-centred, easy-to-use app that can be accessed via in-store iPads. With just a few taps, VOYCE connects colleagues and patients with experienced interpreters who can translate over 245 languages. The free service is currently being trialled in five stores across Belfast, Birmingham, Knightsbridge, Leicester, and Southampton**.

Richard Bradley, Pharmacy Director, Boots UK said: “Boots has been at the forefront of health innovation for 170 years. This pilot scheme is a great example of how technology can help us drive better patient outcomes, through a simple, innovative service that will help our pharmacy teams make sure that our patients get the most from their medicines, without language as a barrier.”

The pilot is part of Boots UK’s larger plans to transform its pharmacy experience for patients and customers. Earlier this year, Boots developed the Free Online NHS Repeat Prescription Service, giving patience the convenience of ordering repeat prescriptions from their mobiles, arranging collection from a store or having it delivered to their home for free​​​​​​​.



*According to the last Census in 2011.

**Belfast Donegal Place, Birmingham High Street, Knightsbridge Brompton Road, Leicester Gallowtree Gate, and Southampton Above Bar Street




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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With over 2,200 stores and a team of around 51,000 colleagues, of which approximately 5,600 are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at