Boots UK is piloting a new innovative, on-demand interpretation service for non-English speaking pharmacy patients to help make healthcare more accessible.
In England and Wales, there are an estimated 726,000* residents who cannot speak English easily and 138,000* unable to speak English at all.
VOYCE is a patient-centred, easy-to-use app that can be accessed via in-store iPads. With just a few taps, VOYCE connects colleagues and patients with experienced interpreters who can translate over 245 languages. The free service is currently being trialled in five stores across Belfast, Birmingham, Knightsbridge, Leicester, and Southampton**.
Richard Bradley, Pharmacy Director, Boots UK said: “Boots has been at the forefront of health innovation for 170 years. This pilot scheme is a great example of how technology can help us drive better patient outcomes, through a simple, innovative service that will help our pharmacy teams make sure that our patients get the most from their medicines, without language as a barrier.”
The pilot is part of Boots UK’s larger plans to transform its pharmacy experience for patients and customers. Earlier this year, Boots developed the Free Online NHS Repeat Prescription Service, giving patience the convenience of ordering repeat prescriptions from their mobiles, arranging collection from a store or having it delivered to their home for free.
*According to the last Census in 2011.
**Belfast Donegal Place, Birmingham High Street, Knightsbridge Brompton Road, Leicester Gallowtree Gate, and Southampton Above Bar Street