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Boots UK partners with LIVI to support essential NHS services

16 April 2020
Feature Healthcare
  • Partnership will add extra capacity to the healthcare sector now and will transform the way people access healthcare, advice and medicines in the future

  • New range of online and in-store services launched, including a trial of Boots pharmacists, available for face to face advice on LIVI’s online platform


Boots UK today takes another step forward in the digital transformation of its pharmacy experience with the announcement of a new long-term partnership with LIVI – the digital healthcare provider.

The existing Boots UK and LIVI collaboration of in-store services is expanding, and a trial of a new online GP and pharmacy video consultation service begins. The trial has been brought forward to assist patients isolating due to the COVID-19 pandemic.

Richard Bradley, Director of Pharmacy for Boots UK, comments: “With millions of patients self-isolating at home – particularly the elderly or those with underlying health conditions – access to expert health advice without having travel to a pharmacy or GP surgery is even more crucial. We are pleased to work with innovators like LIVI to continue transforming online and high street access to healthcare advice, medical services and medicines.”

The companies are working together through approved and regulated routes to trial how patients could remotely access a Boots pharmacist via the LIVI app, to get general health advice and to have a conversation face to face about their own prescription medications. This service has the potential to help reduce pressure on the NHS, ensuring that customers maintain simple and safe access to healthcare whilst at home.

The partnership will also see a future expansion of the successful in-store pilot to several new Boots UK stores – the majority of which will deliver NHS commissioned services – in high street locations throughout the country. The long-term agreement follows the successful pilot programme in two Boots stores from October 2019. These stores will offer the LIVI video GP service via a tablet in-store, as well as a range of diagnostic tools, such as blood pressure monitoring. With agreement from the NHS, these services will be added to throughout 2020.

Juliet Bauer, UK Managing Director, LIVI, said: “We are extremely proud to be chosen by Boots UK to be its preferred digital health partner, bringing together our companies’ world-class respective expertise. With our NHS facing unprecedented pressure, we are pleased to be opening up access to pharmacists on our platform and offering more people digital healthcare opportunities.”

 “Boots UK shares our ethos that the health system should be responsive to the needs of patients. By tapping into our digital health tech, millions of Boots UK customers will be able to access a more responsive and flexible health service.”

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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With 2,336* stores and a team of around 52,000* colleagues, of which approximately 6,600* are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at boots-uk.com.

*As of Aug. 31, 2020