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A day in the life: From airline runways to UK driveways

06 May 2020
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Former airline pilot, James Clowes, proudly joined Boots UK’s Pharmacy Delivery and Collection team to help deliver medication to the vulnerable during the COVID-19 pandemic.


At the beginning of COVID-19, James was an Airline Pilot for Flybe, which unfortunately ceased operations earlier this year. Suddenly finding himself without a job and with little possibility of joining another airline, an opportunity at Boots soon presented itself and James’ career took off in a new direction.

James’ wife, who is also a Boots colleague, explained how the company was looking for additional drivers to join its Pharmacy Delivery and Collection team. Now, as one of over 500 newly recruited prescription delivery drivers, James is helping to deliver essential prescription medicines to the front doors of patients who are self-isolating or cannot get to their local pharmacy.

“I saw this as a fantastic opportunity to not only use my transferable skills, but to also join in with helping the vulnerable people in our communities,” explains James. “My new role with Boots has given me a purpose and allowed me to step up and play a part in all this. It’s also touching to know that my wife and I are just two among thousands of others who are doing their part on the frontline of health care.”

Watch as James takes you on his journey from pilot to prescription delivery driver:






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Boots is the UK’s leading health and beauty retailer. Its mission is to be the first choice for pharmacy, health and beauty caring for people, customers and communities everywhere.

With around 52,000 team members and over 2,200 stores, ranging from local community pharmacies to large destination health and beauty stores, Boots serves its customer and patients’ wellbeing for life.

Boots is the UK’s number one beauty destination and largest pharmacy chain, dispensing medicines and providing essential healthcare services. It offers an unrivalled depth and breadth of product offering including its innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin. For over 170 years, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail. More company information is available on


*Figures as of 28 February 2023