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A day in the life: From airline runways to UK driveways

06 May 2020
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Former airline pilot, James Clowes, proudly joined Boots UK’s Pharmacy Delivery and Collection team to help deliver medication to the vulnerable during the COVID-19 pandemic.


At the beginning of COVID-19, James was an Airline Pilot for Flybe, which unfortunately ceased operations earlier this year. Suddenly finding himself without a job and with little possibility of joining another airline, an opportunity at Boots soon presented itself and James’ career took off in a new direction.

James’ wife, who is also a Boots colleague, explained how the company was looking for additional drivers to join its Pharmacy Delivery and Collection team. Now, as one of over 500 newly recruited prescription delivery drivers, James is helping to deliver essential prescription medicines to the front doors of patients who are self-isolating or cannot get to their local pharmacy.

“I saw this as a fantastic opportunity to not only use my transferable skills, but to also join in with helping the vulnerable people in our communities,” explains James. “My new role with Boots has given me a purpose and allowed me to step up and play a part in all this. It’s also touching to know that my wife and I are just two among thousands of others who are doing their part on the frontline of health care.”

Watch as James takes you on his journey from pilot to prescription delivery driver:






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Boots is the UK’s leading health and beauty retailer with over 52,000 team members and 2,100 stores, ranging from local community pharmacies to large destination health and beauty stores.*

Boots serves its customers and patients for life as the leading provider of healthcare on the high street and the UK’s number one beauty destination. It offers an unrivalled depth and breadth of products, which incorporates its extensive own brand range and innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle Beauty and Sleek MakeUP.

2024 marks Boots’ 175th anniversary year. Founder John Boot opened a herbalist store in Nottingham in 1849 to offer an affordable alternative to traditional medicines. His son Jesse expanded the business to become a modern retailer and the biggest chemist in Britain. Throughout its history, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.

Boots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail.  More company information is available on

*Figures accurate as of 30 November 2023