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A day in the life: From airline runways to UK driveways

06 May 2020
Feature Brand

Former airline pilot, James Clowes, proudly joined Boots UK’s Pharmacy Delivery and Collection team to help deliver medication to the vulnerable during the COVID-19 pandemic.


At the beginning of COVID-19, James was an Airline Pilot for Flybe, which unfortunately ceased operations earlier this year. Suddenly finding himself without a job and with little possibility of joining another airline, an opportunity at Boots soon presented itself and James’ career took off in a new direction.

James’ wife, who is also a Boots colleague, explained how the company was looking for additional drivers to join its Pharmacy Delivery and Collection team. Now, as one of over 500 newly recruited prescription delivery drivers, James is helping to deliver essential prescription medicines to the front doors of patients who are self-isolating or cannot get to their local pharmacy.

“I saw this as a fantastic opportunity to not only use my transferable skills, but to also join in with helping the vulnerable people in our communities,” explains James. “My new role with Boots has given me a purpose and allowed me to step up and play a part in all this. It’s also touching to know that my wife and I are just two among thousands of others who are doing their part on the frontline of health care.”

Watch as James takes you on his journey from pilot to prescription delivery driver:






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Boots UK is the largest pharmacy-led health and beauty chain in the UK and its purpose is to champion everyone’s right to feel good. With over 2,200 stores and a team of around 51,000 colleagues, of which approximately 5,600 are registered pharmacists, the Boots brand has been at the heart of local communities across the UK since 1849. Boots UK is committed to providing exceptional customer and patient care and being the first choice for pharmacy, beauty, healthcare and wellness, alongside offering its innovative portfolio of product brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin.

Boots UK is part of Walgreens Boots Alliance (Nasdaq: WBA) – a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. More company information is available at