Health and safety

In safe hands

We know that our colleagues, customers and visitors put their trust in Boots, which is why the safety of everyone who works for us, visits us and shops with us is really important to our organisation.

That’s why we constantly challenge ourselves to make continuous performance improvements in this area, putting robust measures in place to ensure that the safety of colleagues and customers is stronger than ever before. Here’s an overview of some of the work we’ve been doing to make sure you’re always in safe hands at Boots.

Safe measures

Health and Safety policy

We’ve updated and refreshed our Health and Safety policy so that it’s easier and clearer to read and to make sure our approach focuses on two key aims:

  • To protect colleagues, customers and visitors
  • To seek ways to perfect our approach to health and safety

The policy includes:

  • Principles of our approach
  • Importance of both safety systems and behaviours
  • How we strengthen our culture of safety
  • Ensuring we learn from any investigations


Safety governance

We’ve also refreshed the way we monitor health and safety business risks and performance, and continue to review on a monthly basis through the Boots UK Governance Committee.

Reporting to this committee are two important strategic safety steering groups:

  • The Retail Safety Steering Group is chaired by a store director who helps develop the right safety strategy for stores
  • The second steering group (Nottingham Site Safety Steering Group) is chaired by our Director of Logistics and ensures that risks at our Nottingham support office site are properly assessed and the right plans are in place to mitigate risks

Developing a Safety Culture Plan

We know that a good safety management system can’t work in isolation, which is why we’re implementing our Safety Culture Plan. It is really encouraging our managers to look at how they can integrate safety into everyday ways of working, and to make sure that regular communication shares lessons and seeks more input from colleagues on ways to improve safety for themselves and our customers.

This is the next stage of our long-term safety strategy, and getting everyone even more involved is very important for the safety of our customers and colleagues

Adrian Bremner, Boots UK Safety Team

Primary Authority Partner

Through our successful relationship with our Primary Authority Partner, The Highlands Council, we’ve conducted a number of reviews in stores, to help us understand the effectiveness of our safety systems and safety plan implementation. The findings of these reviews have been fed back to our Retail Safety Steering Group to further improve our safety strategy, plans and performance going forward.

All these ways of working help us to strengthen our continuous improvement approach to the safety of our colleagues, customers and visitors.

COVID-19 Risk Assessment

Boots has been at the heart of healthcare in the UK for 171 years, supporting the nation through many difficult times, some as life-changing as the pandemic we are facing today. Each time, it has been Boots duty to step forward and do all it can to care for the nation in its time of need, and now is no exception.

Learn how we’ve made on-going efforts to reduce the risks associated with COVID-19 for our colleagues, customers and other visitors, in line with government guidance, here.