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Our approach

Our approach to responsible retailing

Throughout our history, you will find many examples of responsible business practice and the active role that Boots UK has played in helping to build healthy and more sustainable communities. Why? Because it really does matter and it makes a big difference.

We work together with our stakeholders to make progress and tackle critical issues such as:

  • Climate change
  • The increasing pressure on natural resources
  • Youth unemployment
  • Town centre regeneration to help bring together communities

The importance of strong leadership and operational management of these issues has never been more important and, of course, you expect nothing less.

Our CSR mission and purpose

'To be the UK's most socially responsible retailer in the health and beauty market.'

We will do this by:

  • improving the health of our customers and their communities
  • protecting the environment
  • leading the development of sustainable products
  • placing our customers and colleagues at the heart of our business

Our CSR scorecard

We continually talk to our extensive network of key stakeholders to make sure our strategy is shaped by a well-established, best practice scorecard model for CSR management. We report on four key areas:

  • Community
  • Environment
  • Marketplace
  • Workplace

Each area within the scorecard has a long-term plan which details core actions, targets and milestones against which performance is monitored and reported. We regularly review the priorities that make up our scorecard to make sure they reflect current issues, meet the needs of our stakeholders and are fully in line with business strategy, as well as ensuring our efforts meet with Walgreens Boots Alliance's overall priorities. Finally, we report our progress to the Boots UK executive team and to the Walgreens Boots Alliance social responsibilities committee.

Socially, ethically and morally we work hard for you so, when you are buying your favourite brands from Boots, you know we are more than just great products.