Boots in numbers

We are the largest pharmacy health and beauty chain in the UK and are at the heart of community based health and beauty. Here are some of the key numbers from across our business:

Employees

  • We employ over 53,000 Boots UK team members
  • Over 20,000 of our team members are healthcare professionals, of which over 4,900 are registered pharmacists
  • We have over 1,000 Boots Beauty Specialists in our stores

 

Store footprint

  • We have over 2,247 stores
  • 22 new stores opened in 2021 and 2022
  • Over 100 reinvented Beauty Halls including 30 in new smaller high street format
  • 85% of the UK population is within 10 minutes of a Boots store

 

Boots.com and omnichannel

  • Boots.com is the UK’s number one most visited health and beauty website
  • 14.9m active Boots Advantage Card members
  • The Boots App continues to grow, with now over 5 million active users
  • In 2021 we launched a trial partnership launched with Deliveroo, delivering over 700 health and beauty products in as little as 20 minutes from 14 pilot stores. Further store roll out is due in 2022. 
  • Next day Click & Collect is available at over 1,600 Boots stores
  • Boots.com now operates with plastic-free deliveries*

 

Healthcare

  • We provide dispensing and essential healthcare services on behalf of the NHS with over 2,100 pharmacy contract stores across the UK
  • On average, we dispense around 3.75 million items per week
  • We offer over 100 healthcare services online or in store such as acne treatment, period pain relief and mental health support
  • Boots Online Doctor Services launched 45 new services in 2021 to provide quick and easy healthcare advice and prescription medication, without the need for a GP visit
  • In 2022, we launched on-demand mental health services including the Boots Online Doctor Depression & Anxiety Treatment

 

Beauty

  • The number one high street and online beauty destination in the UK, with around 70 new and cult beauty brands introduced since 2020
  • We have over 100 Beauty Reinvention Stores in the UK
  • We have introduced 68 new and iconic brands in the last two years
  • Home to over 500 beauty brands in-store and online, including MAC, NARS, Fenty Beauty and Kylie Cosmetics
  • Our 600 Boots Macmillan Beauty Advisors offer beauty support and advice in store to customers living with cancer

 

Find more Boots statistics and figures in our latest Boots at a Glance report available in our Newsroom

Figures as of 31 May 2022

*Aside from 0.2% of orders. These orders are packed in bioplastic, a compostable, starch-based material that is sustainably created while also being durable enough for large items, to withstand transport to customers.