Community

• Continue to support the Nottingham community by funding projects via Boots Charitable Trust.
• Deliver a 6th year of BBC Children in Need support, engaging our people and raising £500,000.
• Match up to £120,000 of our colleagues' fundraising efforts through our Make The Difference Fund.
• Develop the Healthy Living Alliance volunteering programme, increasing participation to all our preregistration pharmacists.
• Develop and communicate our UK schools website, Boots Learning Store, and achieve 225,000 visits.

Environment

• As part of our May Day Commitment, reduce the carbon footprint of Boots legacy stores by 30% by 2020 compared to 2005.
• Go live with an internal Energy Saving Campaign, supporting stores with training, reporting and visits.
• Further reduce our commercial transport like for like carbon dioxide emissions by 10% by March 2012, by, for example, expanding our use of double deck trailers, drag and drop trailers, shared user schemes and backloading.
• Support the Courtauld commitment 2010 target by continuing to reduce retail packaging waste by 2.5% each year.
• Through the expertise of our Chemical Working Group, embed the process of assessing the long-term environmental impacts of chemicals used in Boots products within our existing product development procedures.
• Against a 2008 baseline, achieve a further 20 percentage point reduction in waste sent to landfill by March 2013 on a like for like basis.
• Work with external organisations to improve sustainable sourcing and biodiversity impacts of natural products/raw materials with particular focus on the development of Certified Sustainable Palm Oil.

Marketplace

• Work with external bodies in England and Wales to support growth and development of effective retail crime partnerships and ensure strategies are an integral part of Business Improvement District business plans.
• Deliver customer-led CSR communications.
• Deliver an internal communications programme that 'engages' our workforce in our CSR strategic objectives.
• Work with Business in the Community and other external agencies to broaden our approach to assessement of sustainability in the Supply Chain beyond labour standards.
• Work with Department of Transport to promote a new 'Think' campaign on legal drugs and driving.

Workplace

• Re-evaluate our equal pay position.
• Introduce new development training for team managers and run four programmes during the year.
• Introduce a revised induction programme for colleagues with emphasis on the customer.
• Launch a Diversity e-learning module and toolkit across the business.
• Launch e-learning training in Health and Safety for all store managers.
• Launch Safety Week in stores.