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Last year's targets

How we performed in 2010/11

Community

  • Deliver a record-breaking launch year for Macmillan Cancer Support, engaging our colleagues and raising £1.5 million through colleague and customer fundraising as well as company donations

    Achieved: In this first year of our partnership we met all the targets we set ourselves including raising almost £2.5 million for Macmillan Cancer Support.

     

  • Deliver increased cancer information and signposting to our customers, in partnership with Macmillan Cancer Support

    Achieved: Over 600,000 Macmillan cancer information leaflets and 35 million dispensing bags with Macmillan information were distributed to all Boots stores. Nationally we have trained over 3,600 of our pharmacists in cancer awareness. We supported a Macmillan Awareness Week with over 100 Macmillan Information Specialists providing advice in stores.

     

  • Provide £250,000 financial support to over 50 Nottinghamshire charities and voluntary organisations through the Boots Charitable Trust, which celebrates its 40th anniversary this year

    Achieved: Boots Charitable Trust celebrated its 40th anniversary in November 2010. Over the last 40 years it has donated over £10million to registered charities and voluntary organisations in Nottinghamshire. During 2010/11 it funded around 50 projects and contributed almost £250,000 to good causes. Boots Charitable Trust funding is prioritised in the areas of health, lifelong learning, community development and social care.

     

Environment

  • As part of our May Day Commitment, reduce the carbon footprint of Boots legacy stores by 30% by 2020 compared to 2005

    Ongoing: To date, despite business pressures that intensify our use of space we have achieved an absolute reduction of 8.3% against our 2005 carbon footprint baseline figure as defined in our Mayday commitment. If we take out the effects of this years cold winter weather we would have achieved much greater savings. We remain on course to achieve our objective by 2020.

     

  • Further reduce our commercial transport like for like carbon dioxide emissions by 10% by March 2012 compared to 2007/08 by, for example, expanding our use of double deck trailers, drag and drop trailers, shared user schemes and backloading.

    Ongoing: We have reduced our like for like emissions by 7.7% when compared to our base year of 2007/08. Our target continues until the end of 2011/12.

     

  • Support the delivery of WRAP’s Courtauld Commitment II cross-business sector targets, which aim by the end of 2012 to reduce weight / increase recycling of packaging by 10%; reduce household food and drink waste by 4%; and reduce supply chain product and packaging waste by 5% against a 2009 baseline

    Ongoing: We worked with WRAP on a range of waste reduction projects including a review of waste reduction opportunities at our Boots.com order fulfilment operation, review of Christmas gift packaging designs, and packaging workshops for product development and Lean teams. As members of the WRAP Product Research Forum we are helping WRAP develop strategies to identify sustainability impacts across major product categories in advance of the third phase of the Courtaulds Commitment.

     

  • Against a 2008 baseline, achieve a further 20 percentage point reduction in waste sent to landfill by March 2013 on a like for like basis

    Ongoing: From our base line in 2007/08 we have now reduced our reliance on landfill by 7.9 percentage points, from 51.93% to 44.06%. Over the same period actual waste sent to landfill reduced from 25,058 tonnes to 19,767tonnes (21.12%).*

     

  • Continue to work with external organisations to improve sustainable sourcing and biodiversity impacts of natural products/raw materials

    Ongoing: We are members of the Retailers Palm Oil Working Group which funds a representative on the Roundtable on Susutainable Palm Oil (RSPO) Executive board. As a member of the WWF Forest Trade Network we are investigating ways to help with implementation of the EU Directive banning import of Illegal timber (EU 995/2010).

     

  • Implement Boots palm oil strategy, purchasing Greenpalm certificates for 2010 with the ambition of moving to Certified Sustainable Palm Oil or other ingredients by 2014

    Ongoing: Greenpalm certificates purchased for 2010 palm oil use and will be purchased for 2011. We are working with the supply chain to identify sources of Certified Sustainable Palm Oil and via the Retailers Palm Oil Working Group we are working with the RSPO on sustainable Palm Oil derivatives.

     

Marketplace

  • Assess all Boots brand and exclusive products through our new product sustainability assessment process - a Boots developed way of quickly and easily measuring the sustainability impact of Boots products across more than 20 different criteria

    Ongoing: We have used the process to assess the products of five or our Toiletries & Cosmetics brands. The insights gained are now being used to build sustainability objectives for the future development of these brands. Plans to roll out the product sustainability process to all Boots products in 2011 are at an advanced stage.

     

  • Following the 2009/10 work with Business in the Community and other external agencies to broaden our approach to assessment of sustainability in the Supply Chain beyond labour standards, formally introduce sustainability criteria into Boots Code of Conduct for Ethical Trading and commence audits against the revised code

    Achieved: Boots Code of Conduct for Ethical Trading revised and re-issued containing Sustainability criteria. Auditing against sustainability criteria is now being carried out at suppliers premises.

     

  • Work with external bodies in England and Wales to support growth and development of effective retail crime partnerships and ensure strategies are an integral part of Business Improvement District business plans

    Achieved: Boots is a member of Business in the Community's Business Action on Economic Renewal (BAER) leadership team and our Public Policy Manager sits on the Advisory Board of British BIDs. Boots are also joint authors of the National BID Survey (with the University of Ulster and British BIDs), and our Public Policy Manager chairs the Heart of London Business Improvement District (one of the largest BIDs in the UK).

     

  • Implement our pharmacy-led plans to deliver increased information and support to everyone living with cancer, working in partnership with Macmillan Cancer Support

    Achieved: Nationally we have trained over 3,600 of our pharmacists in cancer awareness. Over 600,000 Macmillan cancer information leaflets and 35 million dispensing bags with Macmillan information were distributed to all Boots stores.

     

Workplace

  • We will promote our online health assessment tool supported by special offers to our people. We want every colleague to experience the benefits of our healthcare services so they can feel supported to take care of their own health and become true ambassadors for the brand

    Ongoing: The assessment tool has been launched in Logistics and Support Office with a launch in Stores to follow.

     

  • Deliver a 3 year plan for Diversity, benchmarked against externally recognised accreditations

    Ongoing: A strategy discussion paper has been drafted with leadership engagement planned for 2011/12.

     

  • Develop and launch a tool to support our people to take ownership of their own development

    Achieved: A toolkit was launched for use by all pharmacists and store managers.

     

  • Working with our Lead Authority for Health and Safety, implement our revised safety management system for retail

    Achieved: We completed our formal review (with Environmental Health Officers from our Lead Authority Partner) of standards achieved in our stores (against the Health and Safety Executive’s safety management “standard” HS (G) 65 –Successful Health and Safety Management). Overall, the conclusion reached was that our safety management systems and standards were appropriate and our Lead Authority Partner is prepared to enter into a Primary Authority arrangement with us.

     

* Where appropriate, previous year's data has been adjusted in line with business developments to ensure accurate like for like comparisons with the last year's data.