Global Reporting Initiative Index

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F = Full coverage; P = Partial coverage;
NA = Not available/reported; NR = Not reported

1. Strategy and analysis

GRI Guidelines	Inclusion Key	Actual location
1.1	Core	Statement from the most senior decision-maker of the organisation.	F	Executive Chairman's statement
1.2	Core	Description of key impacts, risks and opportunities.	F	Our process Risk management

2. Organisational profile

GRI Guidelines	Inclusion Key	Actual location
2.1	Core	Name of the organisation.	F	Boots UK
2.2	Core	Primary brands, products, and/or services.	F	Boots UK - About Boots Boots.com
2.3	Core	Operational structure including main divisions, operating companies, subsidiaries, joint ventures.	F	Boots UK - About Boots
2.4	Core	Location of organisation’s headquarters.	F	Boots UK - Contact Us
2.5	Core	Number of countries where the organisation operates and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	F	UK
2.6	Core	Nature of ownership and legal form.	F	Note 37 to the Consolidated Financial Statement 2010/11 (page 106)
2.7	Core	Markets served (geographic breakdown, sectors served and types of customers/beneficiaries).	F	Our Group Alliance Boots Annual Review
2.8	Core	Scale of the reporting organisation, including: number of employees; net sales; total capitalisation broken down in terms of debt and equity; and quantity of products or services provided.	F	Our Group Alliance Boots Annual Review
2.9	Core	Significant changes during the reporting period regarding size, structure or ownership.	F	Alliance Boots Annual Review
2.10	Core	Awards received in the reporting period.	F	Energy and Climate Change Transport Workplace Alliance Boots CSR Report – Training and Development

3. Organisational profile

GRI Guidelines	Inclusion Key	Actual location
3.1	Core	Reporting period (e.g., fiscal/calendar year) for information provided.	F	CSR Home
3.2	Core	Date of most recent previous report (if any).	F	2009/2010 Boots UK
3.3	Core	Reporting cycle (annual, biennial).	F	CSR Home
3.4	Core	Contact point for questions regarding the report or its contents.	F	CSR Home Community Team and Contacts Environment Team and Contacts Marketplace Team and Contacts Workplace Team and Contacts
3.5	Core	Process for defining report content, including: determining materiality; prioritising topics within the report; identifying stakeholders the organisation expects to use the report.	F	Our Process
3.6	Core	Boundary of the report (countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).	F	Our Process
3.7	Core	State any specific limitations on the scope or boundary of the report.	F	Our Process
3.8	Core	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability from period to period or between organisations.	F	CSR Home
3.9	Core	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of indicators and other information.	F	UK Government Guidelines, including: Department for Environment Food and Rural Affairs (DEFRA) Environmental Key Performance Indicators Reporting Guidelines for UK Business (2006) DEFRA / Department of Energy and Climate Change (DECC) Greenhouse Gas Conversion Factors for Company Reporting 2009 London Benchmarking Group Guidelines KPMG audited Boots UK 2010/11 CSR data
3.10	Core	Explanation of the effect of any re-statements of information provided in earlier reports and the reasons for such re-statement (mergers/acquisitions, change of base years/periods etc.).	F	CSR Home Energy and Climate Change Workplace
3.11	Core	Significant changes from previous reporting periods in scope, boundary, measurement methods.	F	Our Process
3.12	Core	Table identifying the location of the Standard Disclosures in the report.	F	GRI Index
3.13	Core	Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope, basis and relationship with any assurance.	F	Our Process

4. Governance, commitments and engagement

GRI Guidelines	Inclusion Key	Actual location
4.1	Core	Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight.	F	Our Process
4.2	Core	Indicate whether the chair of the highest governance body is also an executive officer.	F	Our Process
4.3	Core	For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	F	Alliance Boots CSR Report – CSR Leadership Alliance Boots – Our Directors
4.4	Core	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance.	F	Our Process Alliance Boots CSR Report – Our stakeholder dialogue
4.5	Core	Linkage between compensation for members of the highest governance body, senior managers and executives and the organisation’s performance (including social/environmental performance).	F	Alliance Boots Annual Review
4.6	Core	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	F	Alliance Boots Annual Review
4.7	Core	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation’s strategy on economic, environmental and social topics.	F	Alliance Boots CSR Report – Leadership Alliance Boots Annual Review
4.8	Core	Internally developed statements of mission or values, codes of conduct and principles relevant to economic, environmental and social performance and the status of their implementation. Explain the degree to which these are applied across the organisation and relate to international standards.	F	Our Process
4.9	Core	Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental and social performance, including relevant risks and opportunities and compliance with internationally agreed standards, codes of conduct and principles.	F	Our Process
4.10	Core	Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental and social performance.	F	Last year’s targets
4.11	Core	Explanation of how the precautionary approach or principle is addressed by the organisation.	F	Alliance Boots CSR Report – Risk Management
4.12	Core	Externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or endorses.	P	Chemicals Energy and Climate Change Packaging Sustainable Materials
4.13	Core	Memberships in associations and/or national/international advocacy organisations in which the organisation: has positions in governance bodies; participates in projects or committees; provides substantive funding beyond routine membership dues; or views membership as strategic.	F	Examples (not exhaustive) include: Business in the Community (BitC) British Retail Consortium (BRC) Confederation of British Industry (CBI) Industry Council for Packaging and the Environment (INCPEN) Green Alliance Designing Out Waste Steering Group COLLIPA Life Cycle Assessment /Carbon Footprint Taskforce European Retailer Palm Oil Working Group Roundtable on Sustainable Palm Oil WWF Global Forest Trade Network WRAP Department of Transport Logistics Sounding Board Freight Transport Association Steering Group for “Carbon FTA” project National Business Travel Steering Group
4.14	Core	List of stakeholder groups engaged by the organisation: communities; civil society; customers; shareholders and providers of capital; suppliers; and employees, other workers and their trade unions.	F	Alliance Boots CSR Report – Stakeholder Dialogue
4.15	Core	Basis for identification and selection of stakeholders with whom to engage.	F	Alliance Boots CSR Report – Stakeholder Dialogue
4.16	Core	Approaches to stakeholder engagement, including frequency of engagement by type and group.	F	Alliance Boots CSR Report – Stakeholder Dialogue
4.17	Core	Key topics and concerns that have been raised through stakeholder engagement and how the organisation has responded to those key topics and concerns, including through its reporting.	F	Alliance Boots CSR Report – Stakeholder Dialogue

Economic

GRI Guidelines	Inclusion Key	Actual location
EC1	Core	Economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	F	Alliance Boots Annual Review Our Contributions
EC2	Core	Financial implications and other risks and opportunities for the organization’s activities due to climate change.	F	Alliance Boots CSR Report – Risk Management Alliance Boots Annual Review
EC3	Core	Coverage of the organization’s defined benefit plan obligations.	F	Alliance Boots Annual Review
EC4	Core	Significant financial assistance received from government.	NR	Not relevant
EC5	Core	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.	NA	Not reported
EC6	Core	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.	P	Supply Chain Management
EC7	Core	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	P	Workplace
EC8	Core	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.	P	Community Workplace
EC9	Additional	Understanding and describing significant indirect economic impacts, including the extent of impacts.	F	Alliance Boots CSR Report – Risk Management

Environmental

GRI Guidelines	Inclusion Key	Actual location
EN1	Core	Materials used by weight or volume.	NA	Not available
EN2	Core	Percentage of materials used that are recycled input materials.	NA	Not available
EN3	Core	Direct energy consumption by primary energy	F	Energy and Climate Change
EN4	Core	Indirect energy consumption by primary source.	F	Energy and Climate Change
EN5	Additional	Energy saved due to conservation and efficiency improvements.	F	Energy and Climate Change Transport
EN6	Additional	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.	F	Energy and Climate Change Transport
EN7	Additional	Initiatives to reduce indirect energy consumption and reductions achieved.	F	Energy and Climate Change Transport
EN8	Core	Total water withdrawal by source.	NA	Not relevant
EN9		Water sources significantly affected by withdrawal of water.	NA	Not relevant
EN10		Percentage and total volume of water recycled and reused.	NA	Not relevant
EN11	Core	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	NA	Not available
EN12	Core	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	P	Sustainable materials
EN13		Habitats protected or restored.	NA	Not relevant
EN14	Additional	Strategies, current actions, and future plans for managing impacts on biodiversity.	F	Sustainable Materials
EN15		Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.	NA	Not available
EN16	Core	Total direct and indirect greenhouse gas emissions by weight.	F	Energy and Climate Change
EN17	Core	Other relevant indirect greenhouse gas emissions by weight.	F	Energy and Climate Change
EN18	Additional	Initiatives to reduce greenhouse gas emissions and reductions achieved.	F	Energy and Climate Change
EN19	Core	Emissions of ozone-depleting substances by weight.	NA	Not available
EN20	Core	NOx, SOx, and other significant air emissions by type and weight.	NA	Not available
EN21	Core	Total water discharge by quality and destination.	NR	Not relevant
EN22	Core	Total weight of waste by type and disposal method.	F	Waste and recycling
EN23	Core	Total number and volume of significant spills.	F	Alliance Boots CSR Report – Prosecutions and environmental incidents
EN24	Core	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.	NA	Not available
EN25	Core	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.	NR	Not relevant
EN26	Core	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.	F	Environment Marketplace
EN27	Core	Percentage of products sold and their packaging materials that are reclaimed by category.	NA	Not available
EN28	Core	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.	F	Alliance Boots CSR Report – Prosecutions and environmental incidents
EN29	Additional	Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.	F	Transport

Social: Labour practices and decent work

GRI Guidelines	Inclusion Key	Actual location
LA1	Core	Total workforce by employment type, employment contract, and region.	F	Workplace
LA2	Core	Total number and rate of employee turnover by age group, gender, and region.	P	Workplace
LA3	Core	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.	NA
LA4	Core	Percentage of employees covered by collective bargaining agreements.	NA	Not reported
LA5	Core	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.	NA	Not reported
LA6	Core	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.	NA	Not reported
LA7	Core	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.	F	Health and Safety
LA8	Core	Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	F	Workplace health
LA9	Additional	Health and safety topics covered in formal agreements with trade unions.	P	Alliance Boots CSR Report – Employee forums
LA10	Core	Average hours of training per year per employee by employee category.	NA	Not available
LA11	Additional	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	P	Learning and Development
LA12	Additional	Percentage of employees receiving regular performance and career development reviews.	P	Learning and Development
LA13	Core	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	P	Workplace
LA14	Core	Ratio of basic salary of men to women by employee category.	NA	Not available

Social: Human rights

GRI Guidelines	Inclusion Key	Actual location
HA1	Core	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.	NR	Not relevant
HA2	Core	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.	P	Supply chain management
HA3	Core	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	NA	Not available
HA4	Core	Total number of incidents of discrimination and actions taken.	NA	Not reported
HA5	Core	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.	NR	Not relevant
HA6	Core	Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour.	F	Supply chain management
HA7	Core	Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour.	F	Supply chain management

Social: Society

GRI Guidelines	Inclusion Key	Actual location
SO1	Core	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.	F	Community
SO2	Core	Percentage and total number of business units analyzed for risks related to corruption.	P	Alliance Boots CSR Report – Risk Management Alliance Boots Annual Review
SO3	Core	Percentage of employees trained in organization’s anti-corruption policies and procedures.	NA	Not available
SO4	Core	Actions taken in response to incidents of corruption.	NA	Not available
SO5	Core	Public policy positions and participation in public policy development and lobbying.	F	Retail partnerships
SO6	Additional	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.	F	Alliance Boots Consolidated Financial Statements
SO7	Additional	Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes.	F	Alliance Boots Consolidated Financial Statements
SO8	Core	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.	F	Alliance Boots Consolidated Financial Statements

Social: Product responsibility

GRI Guidelines			Inclusion Key	Actual location
PR1	Core	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	P	Product sustainability
PR2	Additional	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.	NA	Not available (despite group location)
PR3	Core	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.	P	Product sustainability
PR4	Additional	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes.	NA	Not available
PR5	Additional	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.	NA
PR6	Core	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.	NA	Not reported
PR7	Additional	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.	NA	Not reported
PR8	Additional	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.	NA	Not reported
PR9	Core	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.	F	Alliance Boots Consolidated Financial Statements