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Pharmacy services

As a key partner of the NHS, we are able to deliver specific services that are designed to meet the specific needs of our customers and patients in their local communities. We aim to be the first choice for all healthcare needs and offering the following types of services is just one way that we can extend our expertise to our customers.

NHS and Boots pharmacy services

NHS electronic prescriptions service

We offer NHS Electronic Prescription Service at a number of Boots pharmacies in England, allowing customers to have their GPs electronically send their prescription straight to the pharmacy of their choice. This service is gradually being rolled out across all GP surgeries and pharmacies in England. Watch this video to find out more about the service:

Medicines check up

The service (also known as a medicines use review) involves a consultation with the pharmacist to discuss customer and patient’s medication. This includes all prescribed medicines, such as tablets, liquids, creams and inhalers, along with any purchased from a pharmacy, health shop or supermarket (for example, vitamins, supplements or pain killers). It gives an opportunity to ask a trained pharmacist any questions about how and why medicines should be taken and any problems this may be causing.

This service is currently available in England and Wales and is aimed at patients taking more than one medicine or who have a long-term condition.

New medicines check

This free NHS service (only available in England) helps our customers get the most out of their newly prescribed medicine. It is particularly relevant for patients who have just been diagnosed with long term conditions such as diabetes, asthma and high blood pressure. You can find out more about the new medicines check here.

NHS discharge medicines review service

This service provides extra advice and support with medicines for patients returning home from hospital and for those helping to care for someone who has recently been discharged from hospital. You can find out more about this service here.

Stop smoking service

All our pharmacies are able to provide customers with the advice and support needed to help them stop smoking. Where necessary, our pharmacists can identify the most suitable Nicotine Replacement Therapy (NRT) for our customers. NRT has been shown to double a person's chances of quitting smoking.

In some of our pharmacies, customers can have a Smokerlyser test to measure how much carbon monoxide they have in their breath and in our larger flagship stores customers are able to have a 'real lung age' test.

NRT and other products are available to purchase in all of our pharmacies. Many of our pharmacies also offer NHS-funded stop smoking services.

Minor ailments service

This service is for people who don't pay for their prescriptions and allows them to receive advice and medicines for a range of minor ailments, free of charge without having to visit their GP first. Examples of minor ailments covered as part of the service include headache, hay fever, coughs and colds.

This service is currently available in Scotland and Northern Ireland and from selected Boots stores in England and Wales.

Drug user service

Our services for drug users reduce the risk of contracting infections, causing harm and reduce psychological problems. Substance misuse has a major impact on individuals, families and the community.

The service helps to engage users in drug treatment and reduce drug related harm and crime via supervised consumption of heroin substitutes and by offering needle and syringe exchange schemes. Supervision prevents diversion of legally prescribed methadone onto the black market.

This service is available from selected pharmacies across England, Wales and Scotland.

Locally commissioned services

Many of our pharmacies will also offer a range of services commissioned locally by NHS primary care organisations.

Boots pharmacy services

Hair retention programme

The hair retention programme is a pharmacist-led professional programme. It is only for men over 18 and up to 70 years old with a qualifying level of hair loss due to male pattern baldness. The programme is based on clinically proven results. In clinical studies, 9 out of 10 men with male pattern baldness kept their hair, whilst untreated men continued to lose their hair.

The programme involves the following:

  • An initial consultation and assessment with a Boots pharmacist who is fully trained to give advice relevant to the customer's specific hair retention needs
  • An effective hair retention medicine with detailed instructions on how the medicine works and how to take it
  • Follow-up reviews with a Boots pharmacist - the customer' progress can be carefully monitored using digital photographs, so their hair pattern and its thickness can be assessed objectively
  • Discounts on selected Boots hair care products - to help our customers make the most of their hair and keep it in tip-top condition

Hair Retention services are available from larger Boots stores.

Smoke Less plan

Our Smoke Less plan gives customers access to a Boots Smoking Advisor who will work alongside them to put together a personal action plan as well as continue to provide one-to-one support to help customers reach their goals of stopping smoking or cutting down. You can find out more about the plan here.

Travel clinic

Our in-store travel clinics enable customers to get the health information and vaccinations they need for their holiday. This service is available in over 100 Boots stores nationwide, which are registered to give the yellow fever vaccination as well as other travel vaccinations such as typhoid and rabies. We also provide information and medicine for malaria prevention. You can find out more and register for the clinic here.

Winter flu jab service

We provide a flu jab service that can be accessed by individuals aged 16 or over in over 750 Boots pharmacies across England, Wales, Scotland and Northern Ireland and Guernsey. As well as providing the service for individuals, we also provide a corporate flu vaccination service for organisations to help keep colleagues and employees healthy. You can find out more about the corporate flu vaccination service here.

Erectile dysfunction programme

The erectile dysfunction (ED) clinic is available in more than 30 Boots stores nationwide. It is available for men over 30 and up to 65 years of age and allows them to talk confidentially with one of our ED trained pharmacists. You can find out more about the programme here.

Cervical cancer vaccination service

We offer a cervical cancer vaccination for our customers to help protect against the most common causes of cervical cancer as a result of the HPV virus. You can find out about who can get the vaccination, how much it costs and how to get it here.

Emergency contraception

Customers who require the ‘morning after’ pill can have a confidential and anonymous consultation with a Boots pharmacist and, if appropriate the Boots Emergency Contraceptive 1.5mg Tablet can be supplied by the Boots pharmacist. If the pharmacist does not believe that this morning after pill is suitable for the customer, however, they may be referred back to their doctor. You can find out more about the Emergency contraception service here.

Boots Medisure

Boots Medisure is a free service to assist patients to organise and take medicines at the right time every day. The pharmacy team can arrange to organise the medicines into separately sectioned blister packets, each marked with the day and time of day when different tablets should be taken. You can find out more about Medisure and sign up for the service here.

Online clinics

We provide a range of online clinics and consultation for a variety of customer needs including:
Period delay
Malaria prevention
Stop smoking
Hair loss

Boots and Macmillan services

Boots Macmillan Information Pharmacists

Our Boots Macmillan Information Pharmacists are available in many Boots stores in the UK and are specially trained to help customers get more information and support as well as helping connect them to cancer information services and experts in their local community and signpost them to wider Macmillan services. You can find out more or find your nearest store with a Boots Macmillan Information Pharmacist, here.

Boots Macmillan Beauty Advisors

Boots Macmillan Beauty Advisors are No7 advisors who are trained to offer practical makeup skills to help disguise and manage the visible effects of changes brought about by cancer treatment. You can find out more about Boots Macmillan Beauty Advisors here.



NHS services are provided under different legislation in England, Wales, Scotland and Northern Ireland. Please ask our pharmacy teams about the availability of services in your area and which are appropriate for you.